NCCS Extends its Boundaries for Technical Support!!!.....
July 22, 2009, 11:28 am
Melbourne – NCCS is happy to announce that it has extended its boundaries for providing technical support for its customers. Some of the solutions provided by the company to CAD-CAM industries and individual users are CAMWorks, Meta CAM, Think3, Alibre Design, etc. NCCS is also celebrating its 30 years of excellence in providing and supporting its customers who are using these software solutions successfully. Looking back at this 30 years of experience one major factor that has always been its highest priority and which has helped the company climb this success ladder are its customers. The feedback and the improved performance by the customers in their production and design work itself is the main evidence for its success, boast’s NCCS.
It has a wide range of customers across Australia and New Zealand. Timely and Friendly Technical Support is always been its forte. In many of the situations the technical issues are resolved on telephone calls but there are certain situations where the issues cannot be resolved just on a call, NCCS now has a new application called Webex where our customers can login into support professionals computer and they can see their computer screen which will help professionals guide the customers and help resolve the issue more quickly. NCCS is also known for providing on sight support and training sessions for its customers. In cities like Sydney, Brisbane, Adelaide, Perth we have our braches and our support professionals are ready and willing to support our customers whenever they require. NCCS also confidently declares that its past customers itself are its references now. It also believes that by increasing its quality and level of the kind of support it gives to the customers is the only way it can establish itself in this heavily competitive market. Customers also believe that maintaining a relationship with NCCS has helped them to be more productive and profitable. Richmond Castors one of the leading manufacturers of Wheels and Castors who have their branches in Victoria, Western Australia, Queensland, south Australia and even New Zealand says that they were surprised by the quick response got by the technical support professional who helped them resolve the issue in no time another company P G Watsons Engineering who is a known for turning and CNC machining in Western Australia believes “the strong integration between Solidworks and tool path generation provides associativity between CAD and CAM functions. CAMWorks identifies and recalculates tool paths based on changes to the part mode.
Looking at all the factors above seems like NCCS is making the best use of its experience by focusing on existing customers and concentrating more on the quality of support it provides to its customers which is good for every company.
